Manage Subscription

Subscription Plan

By default, all newly created tenants are on our Free plan which comes with limited features. To access paid features such as Custom Domains and much more you will need to upgrade the subscription plan for your tenant to Pay as you go plan.

To change your tenant's subscription plan, browse to Subscription link on sidebar. For upgrade, you will need a valid credit card. For newly created tenants, Pay as you go upgrade comes with a 2 weeks of free trial and you can easily downgrade your tenant plan to Free anytime during the trial or after the trial.

On subscription upgrade page you also have access to our Pay as you go cost calculator. For more details please review our pricing page and frequently asked questions.

Upgrade tenant subscription to PAYG Plan
Upgrade tenant subscription to PAYG Plan

Add Payment Details

We currently accept Visa, Mastercard and American Express payments from customers worldwide. Add you credit card and billing details. Please provide name on the credit card and email where invoices will be sent.

We use Stripe for payment processing in a fully PCI complaint way so your credit card details are completely safe and never handled or seen by us. We only receive tokenized reference to your credit card which is securely stored in Stripe's word-class payment infrastructure.

Add payment details and upgrade plan
Add payment details and upgrade plan
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Our charges will appear as D3 METALAB PTY. LTD. or D3ML on your credit card account statement.

Track your usage

Once you have upgrade to our Pay as you go plan, you will start receiving usage data in real-time and cost calculator will show your projected monthly cost with breakdown.

Add payment details and upgrade plan
Add payment details and upgrade plan

Monthly Invoices

Once you have upgrade to our Pay as you go plan, you can also access your monthly invoices Invoices tab of the tenant Subscription area.

Add payment details and upgrade plan
Add payment details and upgrade plan

Cancel or downgrade

Under Plan tab, click Cancel Pay as you go Plan. Confirm your request and your plan will be canceled at end of billing period. After that your will be downgraded to a Free plan.

Billing period

For Free plan, billing period starts from 1st day of the month. For Pay as you go plan, your billing period starts from the day of the month you switched to Pay as you go plan.

If your Pay as you go plan is eligible for a free two week trial then your billing period will start 14 days after you switched to your Pay as you go plan.